AI Operations & Automation Systems

Turn business operations into reliable AI-powered workflows.

We design AI automation systems that connect customer enquiries, support, documents, business data, human approvals and reporting into reliable end-to-end operations — built for European SMEs, not for demos.

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Automate repetitive work

Connect fragmented systems

Keep humans in control

Measure operational impact

The flagship architecture

An AI Operations OS for European SMEs — one path from a first customer message to a measured operational outcome. Select any stage for its production concern.

    What we build

    Three productized systems, each usable on its own or combined into the full Operations OS.

    Lead Automation System

    Capture, qualify, route and follow up with incoming leads automatically.

    • Forms, WhatsApp and email intake
    • AI qualification
    • CRM sync
    • Follow-up workflow

    AI Customer Operations

    Reduce repetitive customer support while keeping escalation and approval under human control.

    • Support triage
    • RAG / knowledge retrieval
    • Draft responses
    • Human escalation

    Full AI Operations OS

    Connect leads, support, documents, business systems and reporting into one governed automation layer.

    • Cross-system automation
    • Document handling
    • Approvals
    • Monitoring
    • KPI reporting

    Project portfolio

    Each project below will become a real, documented automation system. Status is shown honestly — nothing here is claimed as live before it is.

    How it works

    1. 01

      Understand

      Map the business problem and the current manual process.

    2. 02

      Build

      Connect APIs, data, AI and business actions.

    3. 03

      Test

      Use real scenarios, failure cases and approval rules.

    4. 04

      Operate

      Monitor executions, recover failures and measure results.

    Technology

    Tools are replaceable adapters. System design — how data, AI, approvals and monitoring connect — is the core value.

    Orchestration

    n8n

    Data

    PostgreSQL · Supabase

    AI

    OpenAI / Claude / Gemini · RAG · vector search

    Integration

    REST APIs · Webhooks · OAuth · JSON

    Engineering

    JavaScript · Python · SQL

    Operations

    Docker · Git / GitHub · monitoring · cloud / VPS

    Built beyond the happy path

    Idempotency

    Avoid duplicate business actions.

    Structured AI

    Schema-validated AI outputs.

    Human approval

    Sensitive decisions remain reviewable.

    Error recovery

    Retries and centralized error handling.

    Security

    Credentials stay out of frontend and source code.

    Auditability

    Important decisions and actions are recorded.

    Observability

    Executions, failures and outcomes can be measured.

    Language as metadata, not a separate system

    Systems can support English, Spanish and German. Language is treated as metadata inside the same operational architecture, rather than building a separate automation system per language.

    • English
    • Spanish
    • German

    What this work produces

    Engineering proof

    Production-style architecture, deployments, monitoring and failure handling.

    Client automation

    Reusable automation systems configured for real businesses.

    Product foundation

    Repeated patterns can later become packaged products and services.

    Automate the operation, not just the task.

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